Packing & preparation
Choose sound packaging, secure the contents and measure after packing.
Explore servicePARCEL KING
A little help. A smoother delivery.
Find a shipping guide, check your parcel preparation or speak with someone who can help.
Items & restrictions
Confirm acceptance before sending liquids, batteries, perishables or valuable items.
Explore serviceInternational documents
Check item descriptions, values and the paperwork required for the route.
Explore serviceDelivery support
Keep your tracking number and booking reference ready when contacting the team.
Explore serviceGood questions. Clearer journeys.
How do I get a courier quote?
Select Domestic or International, enter your postcodes, states and packed weight, then continue to the Parcel King portal for available rates. For on-demand delivery, use the dedicated address-based booking flow.
Which service should I choose?
Standard suits everyday goods. Premium is for eligible valuable items. X’Tra is for oversized or heavy shipments. Overseas covers cross-border needs. Try the service finder if you are unsure.
Why can the packed size change the shipping charge?
A courier may use the higher of actual and volumetric weight. The box-fit calculator shows how dimensions affect the calculation. The selected service determines the divisor, rounding and final charge.
Can I send watches or jewellery?
Discuss the exact item, value and route with the Premium team before booking. Confirm acceptance, packaging, protection and handover requirements for the actual shipment.
Do you support business integrations and COD?
Ask our team to check the workflow, platform, route and payment arrangements you need. Availability and commercial terms must be confirmed before activation.
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